Name of the dealership:
Manufacturer:
Operational since:
Address:
Email Address:
Landline number:
Mobile number:
Location:
Dealership span of control:
No. of outlets:
Total area of showroom (in sq ft.):
No. of cars in display at each location:
No. of workshops:
Total area of workshop (in sq ft.):
Total no. of employees:
Do you have car dealership of one car manufacturer or multiple ones?
If Yes, then list down all the ventures and the corresponding manufacturersUse comma to separate each venture
No. of cars sold in 2010-2011:
Have you achieved your sales target assigned by your Principal:
Yes
No
What is the percentage achieved?
What is your ranking across India in terms of sales?
Do you have a dedicated team for CRM?
Do you have a standard protocol for After Sales Service?
If yes, please describe briefly.
Total no. of complaints registered in 2010-2011
Percentage of complaints resolved within TAT:
How do you monitor performance of your sales and operations team?
How often are the employees reviewed?
Do you have an award or a recognition program?
If yes, then please share details of the same
What is your lead generating strategy/format?
Average no. of footfalls in a day:
Percentage of lead conversion:
Do you have tie-ups with banks/financial institutions for car finance?
Do you have a dedicated team for facilitating car finance for customers?
If yes, then what is the total no. of employees in team?
What is the TAT for facilitating finance?
What is the ratio of total sales v/s finance at your dealership?
Do you have a dedicated team for car insurance:
If yes, what is the total no. of employees in team? (Including renewal and rollover
Do you have a mechanism to follow-up on lost cases and workshop leads?
What is the ratio of total sales v/s insurance at your dealership?
Do you have a dedicated team for marketing?
No. of events done in 2010-2011 (Internal / External)?
Any innovative event done in 2010-2011?
What kind of media was used for advertising and how frequently in 2010-2011?
Maximum capacity of cars intake for servicing in a day?
Average no. of cars serviced in a day?
Average time taken to service each car?
Any special service provided to the customers that you would like to highlight?
Do you sell new cars or only provide services like buying / selling of used cars?
If yes, then what % of revenue does that form?
Inventory turnover?
Highlight 2 USP's of your dealership?
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